Government Mobility: The Hybrid Work Transformation

The Shift

As the Department for Culture, Media & Sport (DCMS) pivoted toward a hybrid working model, the need for a technology refresh became urgent. The goal was to untether the workforce from fixed desks to create a flexible, modern civil service environment without compromising government-grade security.

The Compliance Challenge

Rolling out mobile endpoints in a central government context is notoriously complex. It requires strict adherence to Cabinet Office policies, rigorous asset tracking, and seamless integration with existing secure networks.
  • Policy Alignment: Every device needed to align with strict governance protocols regarding data handling and remote access.
  • Speed vs. Security: The department needed to deploy quickly to support remote workers, but could not afford to cut corners on security processing.

The Execution: Framework-Compliant Rollout

Leveraging the Crown Commercial Service (CCS) frameworks, Digital Devices orchestrated a rapid, compliant rollout that balanced speed with security.
  • Multi-Platform Integration: We supplied a fleet of Samsung, Apple, and Google devices, ensuring user choice within a managed security environment.
  • Secure Logistics: Devices were routed through secure logistics partners for controlled processing, ensuring compliance with CCS RM6098 standards and delivery note controls.
  • Consolidated Distribution: By consolidating distribution, we minimised lead times and ensured that remote teams were online and productive immediately, regardless of their location.

Government Efficiency

The initiative successfully modernised the DCMS workforce. Teams gained the flexibility to work securely from any location, reducing operational downtime and significantly simplifying the deployment process. This project served as a blueprint for how government departments can efficiently adapt to modern working practices.