Buying Guide

Complete Buying Guide - How to Place Your Order?

We aim to make your procurement process as fast and straightforward as possible. Follow these simple steps to successfully locate your product and complete your purchase on our website.
Buying Guide Image

Step 1: Locating Your Product

You have two simple ways to find the IT infrastructure equipment or services you require:
  • Search by Manufacturer Code: Utilise the search bar located at the top right-hand corner of the site. Simply enter the manufacturer's product code, and the desired item will appear immediately.
  • Browse by Category: Alternatively, navigate to the product you are looking for by using the 'Browse by Categories' option on the left-hand side panel or by exploring the top navigation menu.

Step 2: Crucial Product Verification

Before proceeding, we strongly recommend that you verify that you have selected the correct product.
  • Your Peace of Mind: Taking a moment to check the item details will save you the costly hassle of returning an incorrect item, waiting for the replacement, and incurring additional courier charges.
  • Need Assistance? If you are unsure exactly what you are looking for, please do not hesitate to speak to one of our representatives immediately via LIVE Chat, Phone (0800 195 0222), or Email.

Step 3: Checkout and Finalise Your Order

Once you have confirmed your selection, simply follow these steps to finalise your purchase:
  1. Select the Product: Add the item(s) you wish to buy to your basket.
  2. Estimate Shipping: Calculate the shipping cost to your final destination.
  3. Complete Checkout: Proceed through our secure payment gateway.

That's it, your order is placed!
If you get Stuck or experience any difficulties during the checkout process or need to check the status of your order (for example, if you did not receive a charge notification), please don’t hesitate to contact us at any time.
  • Helpline: 0800 195 0222
  • Contact Methods: Live Chat or Email

We welcome all queries, whether they are placed before or after you have completed an order with us.

Step 4: Tracking and Receiving Your Package

We keep you informed at every stage of the delivery process:
  1. Order Acknowledgment: Once your order is received, we will notify you and provide a realistic timeframe for preparing and dispatching all your order contents.
  2. Shipping Notification: As soon as your package is handed over to the chosen courier, we will contact you again via your preferred method (Phone or Email). We will provide you with the courier-issued tracking number, which allows you to monitor the current location of your package in real-time.
  3. Confirmation: Once you receive your order, please inform us if everything is satisfactory. We wish you a safe and happy buying experience with us.